Do they cure foot pain?

Most of our customers who experience foot pain say they help a lot! But, no they do not cure foot pain.

Although, They do compress with each step and absorb the position of your foot, making it more comfortable then most footwear.

Do they fit big or small?

If you are a half size and we don’t have your available, please size down. Keep in mind that our slippers are open toed and can cover a range of sizes.

Where are you guys located?

Our design team, marketing team, and product rollout team are based in Canada and the United States.

Our manufacturer is in China, please do not attach a negative quality to having them made in China.

We have amazing feedback on our product, and if you don’t like it, we have a forgiving return policy, so you really have not a lot of risk...

How does the shipping and delivery work?

You've placed an order, the sun is shining and the sky is bright blue because you know your shoes are on their way - now what?

Once an order is placed, our team will carefully pick up your shoes from the clouds and lovingly pack them. Please allow up to 72 hours for our team to pick up and pack your order.

All orders are shipped when all items are completely ready - this means that any items you have pre-ordered will wait until the last item is available, and then be shipped at the same time.

How long does the shipping take?


We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.

All orders ship within 1-3 business days of purchase.


USA & Canada: 7 - 21 days

Australia and New Zealand: 7 - 21days

Europe: 7 - 21 days

Rest of the world: 7 - 21 days

If you just received a shipment notification, please allow 1 to 6 working days for the tracking information to update.

What is the cost of shipping?

Not a cent! We ship all orders by free standard shipping (with tracking).

Topvine Rewards Subscriptions Program

How to cancel my subscription?

Please cancel your subsciption by going to our cancellation page by clicking here.

What is Topvine Rewards?

There's a 21-day complimentary access to Topvine Rewards when you purchase any product on the website unless you select that you don't want it at checkout. Our rewards membership gives you access to exclusive store discounts (up to 30% off selected products) and free monthly products for just $16.95 per month! We also donate a portion of all profits to Feed America food bank every month for each active member. If you don't want to be part of this, just let me know, and I will cancel your account immediately.

How to avail of Topvine rewards?

If we still haven't managed to answer your question, please contact us by email at support@thetopvine.com we will respond to your query within business hours (Mon-Fri 9 am-5 pm EST). You may also call +1 (202) 798-1188 We are available Mon-Fri 9 am-5 pm EST.